Post Office
Company Profile
INDUSTRY: Retail
NO. OF EMPLOYEES: 3,500
Post Office is the largest retailer in the UK. Thanks to their extensive network of over 11,500 branches, they bring essential services to communities and businesses—whether that’s posting parcels, depositing cash or topping up the gas meter.
“3R worked in partnership with the Talent Management team to support with the design and development of a Career Framework, to promote career progression and development visibility within our organisation. This involved the analysis of key factors across our all pay grades, to create clear descriptors and definitions to support personal and career development. 3R’s knowledge, expertise and advice was central to the development of this framework and supported us to achieve our goal.”
Challenge
Post Office originally came to us looking for support in developing a career framework. They already had a job evaluation process in place, working with Korn Ferry, but needed additional support within their talent team.
Solution
We worked closely with the Post Office talent team to initially understand the organisation’s structure, current processes and examine their job descriptions .
We then developed a set of options outlining what their career framework could look like, and worked with the talent team to agree their preferred option. Following this, our reward specialists looked at the common characteristics between different types of roles at the Post Office that could be used in the career framework to define progression.
For example, we found that there was increasing level of accountability as people developed their careers at the Post Office, whether they worked in operations, central services, or a finance function.
So, we agreed on a number of job factors with the talent team and defined them using the Post Office’s brand language and tone of voice. This provided us with the information and foundation needed to build an entire career framework for the organisation.
Outcome
The new career framework could then be used by the Post Office talent team to place all of their roles and identify different career progression opportunities available in different parts of the business.
As a result, they would be able to clearly understand and explain what was required of employees at each level, in order to progress their careers.